So what? who cares? why you?
Summer Edition 2007
In This Issue

Feature: Purdue Research Foundation adopts So what? who cares? why you?

Tutorial: Telling Your Story in Ten Slides

Quick Tip: Diagnosing Real Customer Pain

What's New @ wendykennedy.com?

Where's Wendy

Book Pick - Made to Stick


Where's Wendy

Wendy's been on the go, speaking in May at the Hershey Medical Center and the FLC annual meeting, in June at AUTM, and in July at the SRTTD, Springboard and Purdue University. In September, she travels overseas to Ireland as well as several stops in western Canada.


What's New
Co Brand The Book

The Co-Brand Success Kit is available FREE to organizations interested in co-branding. For your FREE co-brand success kit, contact us at cobrand@wendykennedy.com or call 613-851-6621.
Links

Drop Wendy a line

New at wendykennedy.com

Presentation Zen

Guy Kawasaki

Beyond Bullets



Buy the Book

Book Pick
Made to Stick

Made to Stick
by Chip Heath & Dan Heath


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Purdue Research Foundation adopts So what? who cares? why you?® for Entrepreneurship Academy


UCF So what? who cares? why you? ®: The Inventor's Commercialization Toolkit has been adopted by The Purdue Research Foundation as the methodology for its newest program, The Entrepreneur Academy.

Purdue Entrepreneur Academy Class of 2007
Purdue Entrepreneur Academy Class of 2007

About 40 high school students nominated for achievement in science and math arrived at Purdue University on a Sunday in July to spend the week exposed to local entrepreneurs, industry experts, and mentors from Purdue University. Wendy kicked off the program with two days of interactive workshops to introduce students to the world of a high-tech entrepreneur and to the So what? who cares? why you? tool sets. Read more about the Purdue experience here.



Read More

Tutorial — Telling Your Story
— Crafting the Ten-Slide Presentation


If you are lucky enough to still be enjoying summer holidays, then add this tutorial to your hammock reading. My favorite activity when I engage with entrepreneurs is helping them to craft their stories into investor-friendly materials. In this tutorial, I'll demystify the ever popular, yet often elusive, ten-slide presentation. Grab a coffee and crawl into your hammock or a comfortable Adirondack chair.

Guy Kawasaki's "Top Ten Lies of Entrepreneurs" and "Top Ten Lies of Venture Capitalists" both provide a great launch pad for this discussion. I've provided a snapshot of the main headlines, but if you have not read these already, I urge you to visit his blog. You may chuckle at some of these, but don't dismiss them too quickly - take a good look in the mirror and ask yourself how many times you have voiced one or two of these "weasel statements" when giving your own presentations. (My favorites are #6 and #10).

Guy Kawasaki's - Top Ten Lies of Entrepreneurs:

  1. "Our Projections are Conservative."
  2. "(Big name research firm) says our market will be $50 billion by 2010."
  3. "(Big name company) is going to sign our purchase order next week."
  4. "Key employees are set to join us as soon as we get funded."
  5. "No one is doing what we're doing."
  6. "No one can do what we're doing."
  7. "Hurry because several other venture capital firms are interested."
  8. "Oracle is too big/dumb/slow to be a threat."
  9. "We have a proven management team".
  10. "Patents make our product defensible."
  11. (bonus) "All we have to do is get 1% of the market."

And guess what? Venture Capitalists don't always say exactly what they mean, either ...

Guy Kawasaki's - Top Ten Lies of Venture Capitalists:

  1. "I liked your company, but my partners didn't."
  2. "If you get a lead, we will follow."
  3. "Show us some traction, and we'll invest."
  4. "We love to co-invest with other venture capitalists."
  5. "We're investing in your team."
  6. "I have lots of bandwidth to dedicate to your company."
  7. "This is a vanilla term sheet."
  8. "We can open doors for you at our client companies."
  9. "We like early-stage investing."

Telling Your Story in Ten Slides

Google "ten slide" and you will get a barrage of links to presentation resources. I've included some of my favorites in the "Links" section of this newsletter. In this tutorial, I want to focus on the content of the ten-slide and leave the topic of delivering the presentation to another time.

The goal of the ten-slide is to engage the investor in the discussion - to do this, you need a blend of the right content mixed with compelling talking points and served with a side order of engaging delivery. Rome wasn't built in a day, so let's start by getting the right content together.

Deciding on the content for your story is actually quite simple - if you think about it from the investor's point of view. Remember that investors are not evaluating the quality of the science - they are assessing the risk and the financial return your idea represents. Investors will drool over ideas that show an acute awareness of customer problems, competition, and customer behavior. The trick is to engage your investor in a discussion of these elements. You must do this by articulating the So what? who cares? why you? of your idea.

Those of you pitching ideas to research grant reviewers, foundation directors, or technology transfer offices, should look at these people as your investors. They ask the same questions and assess the same criteria as VCs and will therefore be equally engaged if you articulate the So what? who cares? why you? of your idea.

Here's what I mean by telling your story through So what? who cares? why you?:

So what? who cares? why you?

The above tools are part of the So what? who cares? why you? methodology and they make excellent visual aids to include in your investor documents. Let's walk through how a few key tools from the So what? who cares? why you? methodology can be used in investor materials like the ten slide template. (Note to book owners: a complete ten-slide template with step-by-step guidance is available for download in the online ToolShed, Chapter 9 - What's your Story?).

The Ten-Slide Template

The Problem Statement The Problem Statement: Begin your pitch with this slide. Articulating pain from the customer's point of view is what gets an investor's attention. Include a few key points here about the bleeding pain that inspired you to discover a solution.
Your Idea on a Napkin Your Idea on a Napkin: Use the illustrative picture you created in Chapter 1 here. If your idea is "new and novel," create talking points that use your analogy or a metaphor to connect with your audience. Avoid the temptation to launch into a technical discussion here.
The Category Map The Category Map: The category map tool in Chapter 3 is used to translate ideas into market opportunities. It helps to visually tell the story of the market landscape. More importantly, it helps you demonstrate that you are aware of the dynamics of the market you'll compete in. Flesh out the bullet points I've provided here. My advice is to make a full slide of the category map and then script your talking points to walk people through your "white space" opportunity.
The Market Attack Plan The Market Attack Plan: This tool provides a summary view of your growth plan in the market - how you will win customers. It draws from your work on the market fishbone and segment strawman exercises from Chapter 4 – Who's the Customer? Map out your customer segment attack plan by providing an overview of the key customer segments you will target and show the growth plan. Talk about any lead customers you've managed to engage at this point - it is a BIG bonus if you have customers.
Business Model Business Model: It's easy to fall into a rat hole with this topic, so a visual aid helps focus everyone on your plan to make money. Investors will be all ears for this topic so make the slide clear and concise - walk them through the routes to market map that you developed in Chapter 5 – What's Your Path to Market? and walk investors through it from top to bottom. Save the financial details for a separate slide.
The Competitive Radar The Competitive Radar: This tool shows that you have your head bolted on properly! Remember Kawasaki's 6th lie of entrepreneurs - "there's no one doing what we're doing." You can score big points with investors by doing your homework and plotting out a competitive radar. Use this tool to pinpoint your closest competitors and to show how you stack up against them with your unique differentiator. This slide will set you up to discuss why you can win.

So there you have it - a sampling of how the visual tools provided in the So what? who cares? why you? methodology and workbook can be used to effectively tell your story to investors.

Of course, there are other slides that make up the full story, including slides about the Team, Projections and Milestones, Use of Proceeds, and Investment Highlights. These are fully covered in the templates provided to book owners in the online ToolShed. My goal in this tutorial was to provide an illustrative example of how visual tools can bring the story of your business opportunity to life and engage investors in the discussion.

As a parting note I'd like to leave you with this thought: The sign that you are telling a great story told is that the investor starts asking questions and debating points you're raising. It's a signal that the audience is engaged and interested. (If they're clicking through their Blackberry, on the other hand, you'd better start tap dancing).




Quick Tip: Diagnosing Real Customer Pain


The great thing about lots of air travel is that it gives you time to noodle....(translation: to think). I've been noodling about customer pain. Workshop participants often ask me if all customers must have "bleeding from the neck pain" - can't they simply have a need or a want and the desire to fulfill it? In the spirit of exploring this question, I've put together a five-point diagnostic to help isolate the customer pain points:

  1. Is this a consumer or a business customer? It's true that consumer markets have more emotional pains than the business customers. Identify at a high level the type of customer you will sell to.

  2. Are you describing the end user pain or the customer pain? Look at your customer under the microscope - who is going to pay you money to address this pain?

  3. Is the customer pain emotional or rational? Emotional pains relate to psychological attributes - brand, self-image, achievement, success, etc. Rational pains relate to tangible attributes - cost efficiency, productivity, revenue generation, etc.

  4. Who has this pain? Is it an isolated case or an epidemic? Investors will be attracted to pain points that are widespread because it translates into growth potential.

  5. Is your solution to this pain a "nice to have" or a "need to have"? You've got to be honest here. Look closely at the situation - is the customer pain sufficiently severe that they can't live without your solution? Keep in mind that you've got to look at the customer's ability to pay - she may love what you have invented, but her hands may be tied when it comes to going through the approvals to acquire it.

By the way, my answer to the question raised at the beginning of this article is that pain is a metaphor to describe a state of discomfort that the customer wants to address. All customers have pain - but pinpointing the pain is sometimes not as obvious as it first appears.

Here's an example of what I mean. I worked for a startup focused on literacy software for struggling students and identified the pain that "Johnny can't read." Although this was a clear crisis, the customer was not little Johnny. Instead, we had to uncover the pain of the actual customer: school districts charged with improving reading skills ... that's who would ultimately pay for the solution to help Johnny learn to read. Be certain to focus on addressing the pain of the customer: the person or organization with money to spend to solve the problem. That's where the seeds of business value are sown.




What's New @ wendykennedy.com?


It's been a busy summer at wendykennedy.com. We've created several exciting new coaching and support tools for customers, including:

  1. The Co-Brand Success Kit
  2. Coaching Tools
  3. Web Resources
  1. The Co-Brand Success Kit: We've introduced a new product to assist organizations interested in co-branding So what? who cares? why you? The "Co-Brand Success Kit", is a six-step project guide for developing and funding your own branded So what? who cares? why you? book. It takes you step by step through the process of launching a commercialization program with your own branded book. More than this, it includes templates to use for recruiting partners and sponsors in your project as well as marketing plan templates to launch your project.

    The Co-Brand Success Kit is available FREE to organizations interested in co-branding. For your FREE co-brand success kit, contact us at cobrand@wendykennedy.com or call 613-851-6621.

  2. Coaching Tools: Now Available! Coaching tools to support your work with inventors and entrepreneurs. The four signature So what? who cares? why you? toolsets (Category Map, Market Fishbone, Segment Strawman and Competitive Radar) are now available as a set of four 50" x 34" dry-erase laminate posters. They make great tools to engage in a working session with entrepreneurs. They are also great training aids for a classroom setting. Thanks to Brent Sorrells at TechForthWorth for his inspiration on this idea. Contact Wendy for samples and pricing information.

  3. Web Resources: We've made several new web site additions to add value for our visitors. Be sure to visit our new resources section, where we now post presentations, case studies, and commercialization resources. There's also a new web section dedicated to co-branding, chock full of value added content and samples. As well, there's new workshop and speaking topics, with downloadable support materials. Be sure to take a look.



Book Pick...


Made to Stick by Chip Heath & Dan Heath

Made to Stick This book was recommended to me several months ago by a valued customer. Unfortunately, it wound up on the floor of my office with all my "get to soon stuff" until this summer. It's a great read and particularly appropriate for this newsletter on storytelling. It's an easy, lighthearted and practical walk-through of effective storytelling in business. It includes useful and fun exercises to assess what I'll call your "compelling quotient."

A steal at $14.97 (Amazon.com).




Got an idea or a suggestion? We'd love to hear from you.
Email us at wendy@wendykennedy.com or call Wendy at 613-851-6621.